ServiceNowadmin-ITIL Concepts To achieve productive IT (Information Technology) Service Management (ITSM) and to improve all the activities necessary for the delivery of end-to-end IT services in any organization, ITIL is a set of books with processes and best practices for ServiceNow admin. ITIL explains the service as a "means of providing value to customers by encouraging results that customers want to achieve. But to gain without owning real costs and risks within the process." The ITSM describes the structured approach within the company to plan, implement, and manage IT services. ITIL phases for ServiceNow admin The ITIL is classified into five major phases. In a service life cycle, each stage has a specific function to play and to shape the ITIL skeleton. Let's briefly look at each step. Strategy for ServiceNow admin This is the first step of ITIL, which set...